Issue Summary

When replying to a customer with a video attached, the link to the video fails to render

Steps to Reproduce

1. In any service desk ticket attach a video
2. Reply to customer
3. Check the email notification received on customer end.

Expected Results

A link to the video is rendered in the email notification

Actual Results

An error is retunered

Unable to embed resource: bandicam 2020-02-12 10-49-58-286 (0fad8c36-279f-43f0-8499-c805bdf72338).mp4 of type video/mp4

Workaround

Use the old issue view when attaching images.