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  1. Jira Service Management Cloud
  2. JSDCLOUD-8888

Video in customer email notification fail to renders [New issue view]

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      Issue Summary

      When replying to a customer with a video attached, the link to the video fails to render

      Steps to Reproduce

      1. In any service desk ticket attach a video
      2. Reply to customer
      3. Check the email notification received on customer end.

      Expected Results

      A link to the video is rendered in the email notification

      Actual Results

      An error is retunered

      Unable to embed resource: bandicam 2020-02-12 10-49-58-286 (0fad8c36-279f-43f0-8499-c805bdf72338).mp4 of type video/mp4

      Workaround

      Use the old issue view when attaching images.

              Unassigned Unassigned
              sayanloye Shakiru Ayanloye (Inactive)
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                Created:
                Updated:
                Resolved: