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  1. Jira Service Management Cloud
  2. JSDCLOUD-8870

In the New issue view, able to hide field in "Request Form" configuration when it's empty

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    Description

      Problem Definition

      Currently, in the new issue view, the field in request form configuration will display in the middle of the page when it's created via portal or email. It will also display when the field is empty.

      The Field layout configuration only allows hiding the field when it's empty for the issue view configuration.

      Suggested Solution

      Why this is important

      Provide option to hide field when it's empty for request form configuration.

      Workaround

      No workaround

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-10390 Add the option to hide empty field values for fields available at the customer portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              34 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated: