Open Customer Portal using Chrome version 65.0.3325.181 are not working

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    • 5
    • Severity 2 - Major

      Issue Summary

      There's a certain organization not allowing the users to upgrade their Chrome version. However, with the old version , the portal should still work. However, there's a case portal are not loading due to the error below :-

      "Access to Script at 'https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/5.chunk.36174ccafbe8ff05bc46.js' from origin 'https://crefius.atlassian.net' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://xxx.atlassian.net' is therefore not allowed access." errors.
      

      By right, To fix it , clearing the cache by :-
      1. Push F12 or Ctrl+Shift+J to "Open Developer Tools" on Windows (On Mac: Cmd+Opt+I)
      2. Then you can right click on the refresh icon and select 'Empty Cache and Hard Reload'

      But there's case , the problem still persists after clearing the cache.

      Steps to Reproduce

      1. Open a new tab, paste in the resource url, `https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/5.chunk.36174ccafbe8ff05bc46.js` in this case. Then Enter.
      2. Go back to the customer portal, refresh the page. Then you will see the error.
      3. Then , clear the browser cache.

      Expected Results

      Customer Portal should be loaded.

      Actual Results

      Customer Portal not loaded.

      Workaround

      Upgrade the Chrome version.

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            3 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: