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  1. Jira Service Management Cloud
  2. JSDCLOUD-8834

The ability to see and/or search for email address in Request participants fields in new issue view

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      It would be nice if agents could search based on email address (if not also see them) when trying to add a Request participant as users with identical names could get mixed up and this could cause a security issue if the wrong user is selected.

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            [JSDCLOUD-8834] The ability to see and/or search for email address in Request participants fields in new issue view

            Raees Poothamkottil made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 838254 ]

            Sven Schiller added a comment -

            We cannot add users by email in the Create Issue, or the Edit Issue screens. All we get is a spinning wheel and the field reverts if focus is moved elsewhere.

            Sven Schiller added a comment - We cannot add users by email in the Create Issue, or the Edit Issue screens. All we get is a spinning wheel and the field reverts if focus is moved elsewhere.
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 595726 ]
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 595725 ]
            Adven made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 523487 ]
            Venkatesh Vasudevan (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Venkatesh Vasudevan (Inactive) added a comment -

            Hey all, 

            This is now in the new issue view and you should be able to see a user's email in the Request participants field. 

            As always, please leave feedback if the fix isn't working 

            Regards, 
            Atlassian

            Venkatesh Vasudevan (Inactive) added a comment - Hey all,  This is now in the new issue view and you should be able to see a user's email in the Request participants field.  As always, please leave feedback if the fix isn't working  Regards,  Atlassian
            Venkatesh Vasudevan (Inactive) made changes -
            Status Original: Gathering Interest [ 11772 ] New: In Progress [ 3 ]
            Paula Silveira made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 557165 ]

            Joe B. added a comment -

            I never once sent an email to the wrong person with our old FREE ticketing system...  How is something this basic not already implemented?!?  It's a huge security issue if you send info to the wrong user.  So frustrating that this has so many comments and apparently no will on the part of Atlassian to fix this BUG.

            Joe B. added a comment - I never once sent an email to the wrong person with our old FREE ticketing system...  How is something this basic not already implemented?!?  It's a huge security issue if you send info to the wrong user.  So frustrating that this has so many comments and apparently no will on the part of Atlassian to fix this BUG.

              a620038e6229 Jehan Gonsalkorale
              mmarney@atlassian.com Matthew M. (Inactive)
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                Created:
                Updated:
                Resolved: