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  1. Jira Service Management Cloud
  2. JSDCLOUD-8800

Ability to add approval for "Share with Customer"

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    Description

      Currently, when user clicks "Share with Customer", the comment will be immediately updated.
      To prevent internal information being accidentally shared, it will be great if we have the ability to approve the comment before it will be shared.

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          duplicates

          Suggestion - JSDCLOUD-5951 As an admin, I want to set an approval process for external comments for JSD agents

          • Closed
          is related to

          Suggestion - JRACLOUD-47395 "Confirmation" check for clicking "Cancel" adding comment etc

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              Unassigned Unassigned
              ahirama Ai Hirama
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