Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8771

Option to Reorder Request Types in Next-Gen Service Desk

XMLWordPrintable

    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently with Next-Gen Service desk templates enabled there is no option to reorder the request types

      Suggested Solution

      Add option to drag and drop request type oder for feature parity of Classic Service desk Project to be able to reorder the request types by "drag and drop" to arrange them into the preferred positions.

      Workaround

      Delete all request types and re-add them in the order you want them to appear in the portal

              a620038e6229 Jehan Gonsalkorale
              emccutcheon Earl McCutcheon (Inactive)
              Votes:
              39 Vote for this issue
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: