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Bug
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Resolution: Unresolved
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Medium
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4
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Severity 3 - Minor
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2
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Issue Summary
When performing a JQL search using the SLA function remaining(), breached issues are returned.
Steps to Reproduce
- Open the issue navigator (Search > Advanced search for issues > Switch to JQL);
- Perform a search using the function remaining, like in the example below
"Time to resolution" < remaining("2h")
- Observe the results.
Expected Results
This function shouldn't return breached issues according to Commonly used functions when writing SLA queries
remaining()
This filters issues whose SLA cycle's clock meets a specified time condition before the issue will breach an SLA goal.
Actual Results
Breached issues are included in the search results.
Workaround
Add "AND "SLA Name" != breached()" to your query
Example:
"Time to resolution" < remaining("2h") AND "Time to resolution" != breached()