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  1. Jira Service Management Cloud
  2. JSDCLOUD-8756

Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request

      Issue Summary

      Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request.

      Steps to Reproduce

      1. Create a workflow, which includes a Status for Approval
      2. Create a dashboard with Filter request gadget.
      3. Create an issue
      • Observe that the issue is listed in the Dashboard ( Filter request gadget )
      • Click on the three dots on the right-hand side of the issue
      • If you are approver, you will be presented with a lot of options, including approve, Decline
      • Click on approve, observe that no action is being taken
      • Click on Decline and no action is taken again.
      • Clicking on other options transitions, assign to me, add a comment, etc works well.

      Manually accessing the issue and approving/ declining the issue works.

      Expected Results

      The request should be approved or Declined accordingly.

      Actual Results

      Nothing happens. No action is taken.

      Workaround

      Open the work item directly and approve/decline it from the "Issue view"

              a620038e6229 Jehan Gonsalkorale
              ssuvarna@atlassian.com Shwetha Suvarna
              Affected customers:
              17 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated: