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  1. Jira Service Management Cloud
  2. JSDCLOUD-8756

Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request

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      Issue Summary

      Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request.

      Steps to Reproduce

      1. Create a workflow, which includes a Status for Approval
      2. Create a dashboard with Filter request gadget.
      3. Create an issue
      • Observe that the issue is listed in the Dashboard ( Filter request gadget )
      • Click on the three dots on the right-hand side of the issue
      • If you are approver, you will be presented with a lot of options, including approve, Decline
      • Click on approve, observe that no action is being taken
      • Click on Decline and no action is taken again.
      • Clicking on other options transitions, assign to me, add a comment, etc works well.

      Manually accessing the issue and approving/ declining the issue works.

      Expected Results

      The request should be approved or Declined accordingly.

      Actual Results

      Nothing happens. No action is taken.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

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            [JSDCLOUD-8756] Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request

            Christopher added a comment -

            We're pleased to announce that this bug has been successfully resolved. Thank you for your patience while we addressed this issue.

            Christopher added a comment - We're pleased to announce that this bug has been successfully resolved. Thank you for your patience while we addressed this issue.

            Piyush A (STR) added a comment -

            HI, Any update on this?

            Piyush A (STR) added a comment - HI, Any update on this?

            Nicole added a comment -
            Atlassian Update - January 4, 2021

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - January 4, 2021 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              a620038e6229 Jehan Gonsalkorale
              ssuvarna@atlassian.com Shwetha Suvarna
              Affected customers:
              17 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated: