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  1. Jira Service Management Cloud
  2. JSDCLOUD-8756

Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request

      Issue Summary

      Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request.

      Steps to Reproduce

      1. Create a workflow, which includes a Status for Approval
      2. Create a dashboard with Filter request gadget.
      3. Create an issue
      • Observe that the issue is listed in the Dashboard ( Filter request gadget )
      • Click on the three dots on the right-hand side of the issue
      • If you are approver, you will be presented with a lot of options, including approve, Decline
      • Click on approve, observe that no action is being taken
      • Click on Decline and no action is taken again.
      • Clicking on other options transitions, assign to me, add a comment, etc works well.

      Manually accessing the issue and approving/ declining the issue works.

      Expected Results

      The request should be approved or Declined accordingly.

      Actual Results

      Nothing happens. No action is taken.

      Workaround

      Open the work item directly and approve/decline it from the "Issue view"

            [JSDCLOUD-8756] Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request

            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            Adven made changes -
            Description Original: h3. Issue Summary
            Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request.

            h3. Steps to Reproduce
            # Create a workflow, which includes a Status for Approval
            # Create a dashboard with *Filter request* gadget.
            # Create an issue
            * Observe that the issue is listed in the Dashboard ( Filter request gadget )
            * Click on the three dots on the right-hand side of the issue
            * If you are approver, you will be presented with a lot of options, including approve, Decline
            * Click on approve, observe that no action is being taken
            * Click on Decline and no action is taken again.
            * Clicking on other options transitions, assign to me, add a comment, etc works well.

            Manually accessing the issue and approving/ declining the issue works.

             !screenshot-1.png|thumbnail!

            h3. Expected Results
            The request should be approved or Declined accordingly.

            h3. Actual Results
            Nothing happens. No action is taken.

            h3. Workaround
             Currently there is no known workaround for this behavior. A workaround will be added here when available.
            New: h3. Issue Summary

            Approve/decline requests shown in a Filter Result gadget doesn't Approve/Decline the request.
            h3. Steps to Reproduce
             # Create a workflow, which includes a Status for Approval
             # Create a dashboard with *Filter request* gadget.
             # Create an issue

             * Observe that the issue is listed in the Dashboard ( Filter request gadget )
             * Click on the three dots on the right-hand side of the issue
             * If you are approver, you will be presented with a lot of options, including approve, Decline
             * Click on approve, observe that no action is being taken
             * Click on Decline and no action is taken again.
             * Clicking on other options transitions, assign to me, add a comment, etc works well.

            Manually accessing the issue and approving/ declining the issue works.

            !screenshot-1.png|thumbnail!
            h3. Expected Results

            The request should be approved or Declined accordingly.
            h3. Actual Results

            Nothing happens. No action is taken.
            h3. Workaround

            Open the work item directly and approve/decline it from the "Issue view"
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            UIS Original: 7 New: 3
            SET Analytics Bot made changes -
            UIS Original: 10 New: 7
            SET Analytics Bot made changes -
            UIS Original: 7 New: 10
            SET Analytics Bot made changes -
            UIS Original: 5 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 2 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7

              a620038e6229 Jehan Gonsalkorale
              ssuvarna@atlassian.com Shwetha Suvarna
              Affected customers:
              18 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated: