Issue Summary

• When a software user is given a project role "Service desk team" (Collaborator). It is expected for these users should not be able to see the SLA timer in the service desk ticket.
• In the old issue view, when this sort of situation arises, the SLA timer should not show up in the ticket : 

• In the new issue view, there is a box with shows as SLA with an exclamation mark.
  

This could be confusing for users where they would have the impression that they should be able to see the SLA

Steps to Reproduce

1. Add a jira software user into the people's page and provide service desk team role
2. Go to a ticket

Expected Results

Should not see the SLA timer

Actual Results

Able to see both the SLA box but with an exclamation mark

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available