When users access our customer portal we have suggested articles for each request types. At the end of the article is a link, "Need to raise a request? ?Contact us". The link takes the user back to the beginning of the customer portal. The user then has to click through the portal to get back to the request type they were at. Instead of going back to the beginning of the portal, we would like the user to go back to the request type. Since the article didn't resolve their issue, we want them to submit a request. And we feel taking the user back to the beginning of the process would cause frustration and might stop them from submitting a request.