Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8710

Filtering by Unresolved won’t show tickets created on next-gen projects

    XMLWordPrintable

Details

    • Bug
    • Resolution: Not a bug
    • Low
    • Next-gen
    • None

    Description

      Issue Summary

      When filtering tickets, if we add resolution = Unresolved or resolution is EMPTY it won’t show unresolved tickets from next-gen SD projects.

      Steps to Reproduce

      1. Create tickets on next-gen project templates.
      2. Go to Issues and Filters > Search issues.
      3. If the ticket is assigned to you, use My Open Issues.
        1. If you are not the assignee, first check the “All issues” and then filter unresolved tickets.

      Expected Results

      It will show all the unresolved tickets assigned to you or all unresolved ones.

      Actual Results

      It shows unresolved tickets from all projects, except next-gen Service Desk.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Activity

          People

            Unassigned Unassigned
            adaluz Angélica Luz
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: