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  1. Jira Service Management Cloud
  2. JSDCLOUD-8706

The ${request.details} variable is not available in the Cloud customer notifications

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      Problem

      From the Server doc :https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html#Managingserviceprojectnotifications-variablesIncludeissuevariables it is possible to add the variable ${request.details} to customer notifications, but it is not available in the Cloud Version.

      ${request.details}- The full details of a request. This includes the creation date, request type, summary, and the same fields configured as visible in the request type setting. This does not include fields created by third-party add-ons.

      Suggested resolution

      Have the ability to use the ${request.details} variable in customer notifications.

            [JSDCLOUD-8706] The ${request.details} variable is not available in the Cloud customer notifications

            Jacob Bass added a comment -

            Apologies for the confusion. The field mentioned in this bug report isn't supported and has been removed from the documentation.

            Jacob Bass added a comment - Apologies for the confusion. The field mentioned in this bug report isn't supported and has been removed from the documentation.

            Rudy Holtkamp added a comment -

            This is not a suggestion, this is a bug!

            Rudy Holtkamp added a comment - This is not a suggestion, this is a bug !

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated: