Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8703

Ability to search for knowledge bases from the agent view in the new issue view

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      The old agent view used to have the feature that allows agents to search and share the linked knowledge base articles from the issue screen. This feature seems to be removed in the new issue view. It would be great if it comes back.

              Unassigned Unassigned
              ahirama Ai Hirama (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: