Problem Statement

There is currently no way to group customers into organization (to categorized them) but at the same time don't want all members of the organization to access each others tickets when the ticket is shared with the organization for specific users to access the tickets. Need to only mark specific users as the members of the organization who should be the ones to have access to all tickets created by other members of the organization.

Proposed Solution

Need the option to set users within a service desk organization as the users who will by default have access to all tickets created by org. members and receive notification for all issue created by org.. members , and the unmarked organizations members should not have access or receive notification unless marked to be "special" members.