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  1. Jira Service Management Cloud
  2. JSDCLOUD-8668

Renamed users cannot be selected as preset user when using their email in Request Type configuration

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      Issue Summary

      Renamed users cannot be searched using their email in the Request Type hidden preset field

      Steps to Reproduce

      1. Change a user's username
      2. Search for the user using their email in the hidden preset field in Request Type configuration

      Expected Results

      The user is retrieved

      Actual Results

      The user is not retrieved

      Workaround

      Search using the display name instead

            [JSDCLOUD-8668] Renamed users cannot be selected as preset user when using their email in Request Type configuration

            Nicole added a comment -
            Atlassian Update - December 2, 2020

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - December 2, 2020 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              nmohdkhalid Nabil
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: