New help center: date picker and date time picker formats not aligned with Jira settings when using a different language than Jira's default.

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    • 5
    • Severity 3 - Minor

      Issue Summary

      In the default setting, an extra character is added to the date selected by the date picker in customer portal

      Steps to Reproduce

      1. At Jira advanced settings(https://<instance>.atlassian.net/secure/admin/AdvancedApplicationProperties.jspa), confirm that you are using the default setting for the two date.picker formats
      2. Add a date picker field to the create issue screen and the request type
      3. Select a date in both the Jira create issue screen and the customer portal

      Expected Results

      They both show the d/MMM/yy format. ex.29/11/19

      Actual Results

      In the customer portal, it shows an extra character, ex. 29/11月/19
      The Jira create issue screen shows the data as intended(29/11/19)

      Workaround

      At Jira advanced settings(https://<instance>.atlassian.net/secure/admin/AdvancedApplicationProperties.jspa), update jira.date.picker.javascript.format to %e/%m/%y (default is %e/%b/%y)

      Note

      Same applies to the date time picker field

            Assignee:
            Unassigned
            Reporter:
            Ai Hirama (Inactive)
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              Created:
              Updated:
              Resolved: