Ability to edit the workload report filter JQL

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8598 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem

      The workload default report has a pre-defined JQL that can't be changed. If the customer uses any other field to track the workload of the agents, it can't be changed.

      Suggested resolution

      Bring the ability to edit the workload report JQL

            Assignee:
            Unassigned
            Reporter:
            Eduardo Santos (Inactive)
            Votes:
            12 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: