Issue Summary

URL encoding not working as expected at the new customer portal

Steps to Reproduce

1. Create a folder in storage service such as Dropbox.
2. Name this folder using a comma on its name: Test, file.
3. Copy the URL to the description field in a Jira Service Desk ticket. Make sure you're in the old issue view.
4. Access the portal and click on the link

Expected Results

We should be able to access the link shared on the folder.

Actual Results

The comma value is encoded as %252C% and the link to the folder is broken.

Workaround

None available at this time.