Details
-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
4
-
Severity 2 - Major
-
4
-
Description
Issue Summary
Jira webhooks for "user_updated" and "user_deleted" events don't fire if a JSD customer account user is updated or deleted in user management.
Steps to Reproduce
- Create a JSD customer account, such as in a JSD project: go to Customers > Add customers and add a new customer
- Create a webhook in Jira global administration, listening to all the user related events (created, updated, deleted). You can use a tool like "request catcher" to show the requests that come through.
- Go to settings > user management (site administration) > Jira Service Desk
- Edit the full name of a customer
Expected Results
A "user_updated" webhook event is published.
Actual Results
No event is published for the updated user.
Workaround
Periodically re-fetch customer information using the JSD Cloud REST API.
Attachments
Issue Links
- is duplicated by
-
SDECO-1473 Loading...
- mentioned in
-
Page Loading...
- was cloned as
-
GORDIAN-208 Loading...