When user_key and lower_user_name do not match, user can not be added as Assignee

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When user_key and lower_user_name do not match, user can not be added as Assignee in the Edit fields page of a Request type.

      Steps to Reproduce

      1. Locate a user whose user_key and lower_user_name do not match
      2. Try to add them as the Assignee in the Edit fields page of a Request type

      Expected Results

      The user is set as the Assignee default for the Request type

      Actual Results

      Receive the following error:

      User ... does not exist.

      Workaround

      The user_key and lower_user_name values should be made to be the same.

            Assignee:
            Unassigned
            Reporter:
            Matthew M. (Inactive)
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              Created:
              Updated:
              Resolved: