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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8600

Not able to drag and drop/create a new workflow transition

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    • Icon: Sub-task Sub-task
    • Resolution: Fixed
    • Icon: High High
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      Summary

      Not able to drag and drop transitions to To-do and In-progress status and not able to drag and drop/create transitions to Done status.

      Steps to Reproduce

      1. Access Jira Service Desk project settings > Request types > Edit Workflow;
      2. Create/add a Done status on your workflow;
      3. Try to drag and drop/add a transition to the status created/added above;
      4. Provide the transition name and hit Create.

      Expected Results

      The transition is created successfully.

      Actual Results

      At console the following error is being thrown:

      react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
    at e.value (view.js:72)

      Error on UI:

      Workaround

      Instead of drag and drop, add the transition by clicking on the top menu Transition. It only works for To-do and In-progress status.

      Notes

      The above workaround does not work for Done statuses.

        1. workaround.png
          workaround.png
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        2. ui_error.png
          ui_error.png
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          Form Name

            [JSDCLOUD-8600] Not able to drag and drop/create a new workflow transition

            mohamed Alisaleh made changes -
            Remote Link New: This issue links to "مرحبا (Web Link)" [ 481778 ]
            tomislove made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Eduardo Santos made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Eduardo Santos made changes -
            Remote Link New: This issue links to "HOT-89195 (Atlassian Service Operations JIRA)" [ 457954 ]
            Eduardo Santos made changes -
            Description Original: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow;
            # Create/add a Done status on your workflow;
            # Try to drag and drop/add a transition to the status created/added above;
            # Provide the transition name and hit *Create*.

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* statuses.             		New: h3. Summary
            Not able to drag and drop transitions to To-do and In-progress status and not able to drag and drop/create transitions to Done status.

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow;
            # Create/add a Done status on your workflow;
            # Try to drag and drop/add a transition to the status created/added above;
            # Provide the transition name and hit *Create*.

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* statuses.
            Eduardo Santos made changes -
            Summary Original: Not able to drag and drop a new workflow transition New: Not able to drag and drop/create a new workflow transition
            Eduardo Santos made changes -
            Description Original: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* statuses.             		New: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow;
            # Create/add a Done status on your workflow;
            # Try to drag and drop/add a transition to the status created/added above;
            # Provide the transition name and hit *Create*.

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* statuses.
            Thiago Behm. made changes -
            Description Original: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* status.             		New: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* statuses.
            Thiago Behm. made changes -
            Description Original: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*
            !workaround.png|thumbnail!             		New: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*. It only works for *To-do* and *In-progress* status.
            !workaround.png|thumbnail!

            h3. Notes
            The above workaround does not work for *Done* status.
            Thiago Behm. made changes -
            Description Original: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*
            !workaround.png|thumbnail!             		New: h3. Summary
            Not able to drag and drop a new workflow transition

            h3. Steps to Reproduce
            # Access Jira Service Desk project settings > Request types > Edit Workflow
            # Create a brand new status on your workflow
            # Try to drag and drop a new transition to the status created above
            # Provide the transition name and hit *Create*

            h3. Expected Results
            The transition is created successfully.

            h3. Actual Results

            At console the following error is being thrown:
            {noformat}
            react-dom.production.min.js:187 TypeError: Cannot read property 'length' of undefined
                at e.value (view.js:72)
            {noformat}

            Error on UI:
            !ui_error.png|thumbnail!

            h3. Workaround
            Instead of drag and drop, add the transition by clicking on the top menu *Transition*
            !workaround.png|thumbnail!

              Unassigned Unassigned
              tbehm@atlassian.com Thiago Behm.
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                Created:
                Updated:
                Resolved: