Issue Summary

Customers are missing from Customers list.
As a result, agents cannot pick customers from user pickers.

Scenarios:

• JSD customers are randomly dropped from JSD project where the setting allows anyone to access project
• JSD customers are randomly dropped from JSD project where setting allows to only manually add JSD customers
•  A site-admin added a customer in the service desk project. But after refreshing the page, the customer is no longer there and not searchable.
• Customers are disappearing from JSD organization when checking one example customer in user management > jira service desk, it seems that the customer becomes inactive. You would access customers via https://<instancename>/projects/<projectkey>/customers

Steps to Reproduce

1. Access Jira service desk customers page
2. Search for existing customer that is impacted

Expected Results

Agents are able to see the customer in the list

Actual Results

Agents are unable to see customers , as they are not in the list

Workaround

If assistance is required urgently , please contact support. We expect the issue to be resolved within 24 hours of the creation of this ticket.