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  1. Jira Service Management Cloud
  2. JSDCLOUD-8583

Renamed users cannot be selected as preset user in Request Type configuration

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      Issue Summary

      When a username was renamed, their user cannot be selected as the preset user in Request Type configuration

      Steps to Reproduce

      1. Navigate to Request Type with approvals configuration
      2. Add the approver to Request Type
      3. Set the field as hidden to select a preset value
      4. Select the renamed user

      Expected Results

      User is selected as the preset user for approver

      Actual Results

      Error: Could not find usernames is displayed

      Workaround

      Contact the Atlassian Support to have the username fixed.

              vtruong Vu 🎧
              nmohdkhalid Nabil
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                Created:
                Updated:
                Resolved: