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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8572

Ability to alias workflow status for help seekers

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    • Icon: Sub-task Sub-task
    • Resolution: Won't Fix
    • Icon: Low Low
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      As a help seeker, I do not want to see/get an update everytime my ticket changes status if the status is not relevant to me (e.g. if ticket goes through multiple internal steps (like 'escalated to L2' or 'awaiting external vendor response'), it still shows 'waiting for support' to the help seeker and no update/notification is sent to the help seeker.

            [JSDCLOUD-8572] Ability to alias workflow status for help seekers

            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close
            Christophe (Inactive) made changes -
            Summary Original: Ability to alias workflow status New: Ability to alias workflow status for help seekers
            Christophe (Inactive) created issue -

              Unassigned Unassigned
              ccapel Christophe (Inactive)
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                Created:
                Updated:
                Resolved: