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Type:
Suggestion
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Resolution: Duplicate
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Component/s: Knowledge Base & Confluence integration
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2
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of JSDCLOUD-10287 which has received more traction. We suggest voting and watch the ticket there as the source of truth.
Thank you again for your feedback!
Bhaargavi Natarajan
Jira Service Management Cloud team
Problem Statement
Currently, if the portal has many KB categories, the categories list is very long and the option to raise a request goes off the page so customers can't see that without scrolling. This causes confusion to the customer and is not visually user friendly.
- One cause of this is having a lot of whitespace between of the categories.
- Secondly, the categories are listed in a single long row. This is not making good use of the available space on the portal.
Proposed Solution
Improve the appearance of the KB categories by,
- Reducing the whitespace of the categories so the can be listed more compactly and reduce space on screen.
- Allow the use of columns instead of a sinle row so that the category list is shortened.
- duplicates
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- Gathering Interest