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  1. Jira Service Management Cloud
  2. JSDCLOUD-8509

Shareable links should be formatted or customizable to prompt users to log in

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When shareable Knowledge Base links are shared with customers who need to log in to view the Knowledge Base, a really unpleasant error message appears ("Something bad happened"). You can work around this by forming the URL as follows:

      https://<instance>.atlassian.net/servicedesk/customer/portal/portalID/user/login?destination=portal/portalID/article/pageID

      It would be extremely helpful if shareable links were formatted like this by default.

      It would also be nice if this URL were customizable.

            [JSDCLOUD-8509] Shareable links should be formatted or customizable to prompt users to log in

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              6cf75f652d57 Joseph
              32801e95-61a8-4f5c-9129-46c5f44a9813 Deleted Account (Inactive)
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