Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8509

Shareable links should be formatted or customizable to prompt users to log in

XMLWordPrintable

    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When shareable Knowledge Base links are shared with customers who need to log in to view the Knowledge Base, a really unpleasant error message appears ("Something bad happened"). You can work around this by forming the URL as follows:

      https://<instance>.atlassian.net/servicedesk/customer/portal/portalID/user/login?destination=portal/portalID/article/pageID

      It would be extremely helpful if shareable links were formatted like this by default.

      It would also be nice if this URL were customizable.

            [JSDCLOUD-8509] Shareable links should be formatted or customizable to prompt users to log in

            Deleted Account (Inactive) added a comment - - edited

            Slight edit to the URL: https://

            {yourDomain}

            .atlassian.net/servicedesk/customer/portal/{portalID}/user/login?destination=portal%2F{portalID}%2Farticle%2F{pageID}

            Deleted Account (Inactive) added a comment - - edited Slight edit to the URL: https:// {yourDomain} .atlassian.net/servicedesk/customer/portal/{portalID}/user/login?destination=portal%2F{portalID}%2Farticle%2F{pageID}

              6cf75f652d57 Joseph
              32801e95-61a8-4f5c-9129-46c5f44a9813 Deleted Account (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: