Summary

Adding a user picker field as a hidden field in a request type seems to not save the default value of the field when editing, but when creating a ticket the value is actually there.

Environment

Jira Service Desk - Request types.

Steps to reproduce

1. Add a user picker field to a request type;
2. Set it to hidden and provide a default value;
3. Edit the value.
   • GIF reproducing: https://cl.ly/4b32afd9afa6

Expected results

When clicking to edit the value, the existing added users should be shown.

Actual result

The field seems to be empty.
GIF: https://cl.ly/4b32afd9afa6

Notes

The values are actually there if you create a ticket.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available