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  1. Jira Service Management Cloud
  2. JSDCLOUD-8446

Not able to manually sort next-gen service desk issues on a classic software board

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Details

    • Bug
    • Status: Long Term Backlog (View Workflow)
    • Low
    • Resolution: Unresolved
    • Next-gen
    • None

    Description

      Summary

      Not able to manually sort next-gen service desk issues on a classic software board while sorting works for software next-gen projects

      Steps to Reproduce

      1. Create a classic kanban board
      2. Include issues from a next-gen software and a next-gen service desk project and map them to a column on the board
      3. Make sure that you order your board filter by Rank in order to allow the manual sort of issues in the board

      Expected Results

      Manual sort works for all issues on the board

      Actual Results

      Manual sort works for the issues from a next-gen software project.
      However, for issues from service desk next-gen project, once you sort the issues, after reloading the board the changes to the sort order are reverted

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            Unassigned Unassigned
            skahol Swati Kahol
            Votes:
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            Dates

              Created:
              Updated: