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  1. Jira Service Management Cloud
  2. JSDCLOUD-8442

Not able to edit/disconnect JSD mail handler

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Email - Incoming
    • None

      Summary

      Not able to edit/disconnect custom JSD mail handler.

      Steps to Reproduce

      1. Make sure to have either a default JSD Cloud mail handler and a Custom one.
      2. Then go the email requests(INSTANCE_URL/secure/admin/SDMailInfo.jspa)
      3. Delete the Default Cloud email
      4. Access the JSD project settings > Email Requests

      Expected Results

      You should be able to edit the configuration or disconnect the email channel.

      Actual Results

      The buttons are grayed out and we can neither change the configuration nor delete the mail handler.

      Workaround

      • Go to the JSD project settings > Email Requests and then disable the email channel and re-enable it once again.

              jsheehy J Sheehy (Inactive)
              tbehm@atlassian.com Thiago Behm.
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                Created:
                Updated:
                Resolved: