Summary

The SLA sorting is incorrect.

Steps to Reproduce

1. Create a few tickets with different SLA settings.
2. Create a JSD queue and order by one of the SLAs. For example, Time to resolution

Expected Results

The Queue will be ordered by the "Time to resolution" remaining time.

Actual Results

The queue will not display issues in the correct order.

Changing the sort order will have no effect:

Notes

The same issue occurs in the "Issue Navigator".

Workaround

Workaround for customers who are affected by this is: reupdate their SLA Goals with the same value.