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Type:
Bug
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Resolution: Low Engagement
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Priority:
Low
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Component/s: Automation
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None
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6
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Severity 3 - Minor
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1
Summary
While configuring the automation if statement comment contains, there is a Case Sensitive checkbox, once it is selected it doesn't save as well as the automation only runs for tickets that match the exact word, ignoring the checkbox is selected or not.
Environment
Jira Service Desk Automation.
Steps to reproduce
- Create an automation rule with the trigger comment added;
- Add an if statement of comment contains;
- Select the Case Sensitive checkbox and save it;
- Edit the if statement again.
When: comment added If: Comment Contains * Check Case sensitive checkbox
Expected results
The automation rule is saved with the Case Sensitive checkbox checked and the rule only runs for tickets that match how the word was spelled in the automation.
Actual result
The Case Sensitive checkbox remains unchecked and the automation only runs for tickets that matches how the word was spelled in the automation.
Workaround
None at the moment.
- mentioned in
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