This stem from our users base multiple feedback would be good to be able to share and pull in users from their group or another group.

Use case 1:  Eng user found a system config has issue and open a JSD ticket.  Want to include the entire eng group that is waiting on the fix.  Like to have a way to easily share the ticket with them, so when the ticket is resolved, all impacted are notified.

Use case 2: A user submitted a ticket capture one aspect of the issue and want to pull in another group to add details to the ticket.

JSD/Jira has the concept of groups, it would be nice be able to setup up groups that can be used  for share or request participants actions.