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  1. Jira Service Management Cloud
  2. JSDCLOUD-8413

JSD share / request participants have a way to add a group of customers/users

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      This stem from our users base multiple feedback would be good to be able to share and pull in users from their group or another group.

      Use case 1:  Eng user found a system config has issue and open a JSD ticket.  Want to include the entire eng group that is waiting on the fix.  Like to have a way to easily share the ticket with them, so when the ticket is resolved, all impacted are notified.

      Use case 2: A user submitted a ticket capture one aspect of the issue and want to pull in another group to add details to the ticket.

      JSD/Jira has the concept of groups, it would be nice be able to setup up groups that can be used  for share or request participants actions.

       

       

              Unassigned Unassigned
              64a2ad165b50 Linda Chang
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