Reset SLA when issue is moved to another Service Desk project

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: SLA
    • None
    • 6
    • 20

      Project A has a time to first response of 1 hour. Project B has a time to first response of 30 minutes. A ticket is created in Project A and the SLA starts counting down. After 15 minutes, the ticket is moved to Project B. The SLA does not reset, which means it's now 15 minutes into a 30 minute timer. 

      When a ticket is moved from one service desk project to another, SLA's should be reset, just as if the ticket was newly created in the destination project.

            Assignee:
            Unassigned
            Reporter:
            Esther Strom [ACP-JA]
            Votes:
            83 Vote for this issue
            Watchers:
            56 Start watching this issue

              Created:
              Updated: