Details
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Suggestion
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Resolution: Unresolved
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1
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Description
Problem:
The search functionality in the knowledge base section of Jira service desk projects has the following limitations:
- The search results are limited to 25 results max
- Search results are ranked based on which articles have been recently modified
Suggested solutions:
- Provide more than 25 search results to be displayed on the search page or multiple pages of search results.
- Allow extra filtering and sorting options for the knowledge base search results. eg title, author, last modified, tags etc
- Let the search engine similar to what we have on Confluence, in order to improve the results of our search