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Bug
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Resolution: Timed out
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Low
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1
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Severity 3 - Minor
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Issue Summary
No error on the Email Request configuration when field beside Summary and Description is set to required for request types
Steps to Reproduce
- (Optionally) remove all the request type to isolate this case and create a new Request Type.
- On the request type, include the Summary and Description field to have Email Request to work
- Add another field and Set the field to required
- Go to Email Request and click "Turn on email support"
Expected Results
Error message explaining how to set up a suitable Request Type should be displayed
Actual Results
Clicking on the button does nothing
The below exception is thrown in the xxxxxxx.log file:
From the Browser's network request console:
{ "errors": [ { "errorMessage": "To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one <a href=\"/servicedesk/admin/CLIENT/request-types\">here</a>." } ], "reasonKey": "sd.email.ondemand.mailbox.creation.failure.no.valid.request.type", "reasonCode": "400" }
Workaround
Have at least one Request Type to include Summary and Description, field and other field should be set as optional in order to have the email request to work
- is related to
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JSDCLOUD-6047 No error when setting a field as required for request types used by the email channel
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- Closed
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- relates to
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JSDCLOUD-4368 Documentation on Email Requests needs an update
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- Closed
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