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  1. Jira Service Desk Cloud
  2. JSDCLOUD-8281

Portal-only user accounts cannot allow access to view their email addresses

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      Description

      Issue Summary

      With the recent GDPR changes to allow restrictions for profile information:
      https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-968656104.html

      These changes impact the visibility of Portal-only users, however, those users have no means by which to allow visibility to the email addresses.
      This can cause a great deal of confusion as Service Desk agents cannot know which email address they are replying to or adding as request participants by peeking the user details by hovering over the user.

      Steps to Reproduce

      1. Create a Jira Service Desk portal-only user
      2. Have that user create an issue
      3. Open the issue as a non-site-admin service desk agent
      4. Attempt to determine the email address of the user

      Expected Results

      Hovering over the user shows the user card with the email address.

      Actual Results

      The card does not show on hover and in places where it does show does not show the email address of the user.

      Notes

      The email address does get listed in the "customers" page of the project, however, if the friendly names of two users are identical, it is impossible to tell the two apart in the context of an issue.

      Workaround

      Currently the closest workaround is to request that your customers set their friendly name to either be their email address, or to be something highly unique.

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              Assignee:
              vtruong Vu 🎧
              Reporter:
              jlong@atlassian.com Jared Long
              Votes:
              35 Vote for this issue
              Watchers:
              24 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: