Summary

Jira Service Desk REST API pagination attributes not working as expected

Steps to Reproduce

1. Perform a call to JSD REST API like:

   Get customers

   GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer
   

2. Make sure that your instance has multiple customers (1K+)
3. Try to use the parameter:

   ?start=1000
   

Expected Results

• We should be able to retrieve the users from that specific position

Actual Results

No users are retrieved.

Notes

Other issues with this endpoint:

• Even if not specified on the documentation, this is an experimental endpoint. Therefore, you must add the X-ExperimentalApi: opt-in header in your requests or it won't work.
• The isLastPage attribute is returning as true on each request.
• The start and limit  attributes do not reflect the values passed as url parameters.
  For example, callling: https://XXXX.atlassian.net/rest/servicedeskapi/servicedesk/12/customer?start=10&limit=10 returns:

  {
      "size": 10,
      "start": 0,
      "limit": 50,
      "isLastPage": true,
  ...
  

Workaround

There are no workarounds available at this time.