Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8274

User name is displayed on a User Picker custom field when editing issue

XMLWordPrintable

      Problem Statement

      Customer ID is displayed instead of Email address on a User Picker custom field when editing issue

      Steps to replicate

      1. Create a User Picker Custom Field
      2. Add field to a Request Type
      3. Create new Request and enter the Portal-Only User to the User Picker Custom Field and Create Request.
      4. View the Request using Old Issue view and Click Edit Issue

      Expected Result

      Able to view the Customer by Email

      Actual Result

      The User Picker Custom field is displaying the user name (which for customer users this looks like UUID/codes qm:...) instead of the display name/email address.

      Workaround

      -

          Form Name

            [JSDCLOUD-8274] User name is displayed on a User Picker custom field when editing issue

            Nicole added a comment -
            Atlassian Update - November 4, 2020

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Desk users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Service Desk Cloud team

            Nicole added a comment - Atlassian Update - November 4, 2020 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Desk users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Service Desk Cloud team

              Unassigned Unassigned
              ashohaimi Syauqi (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: