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  1. Jira Service Management Cloud
  2. JSDCLOUD-8249

Attachments break when editing the description in the new Jira issue view.

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      Issue Summary

      Attachments may break when editing them via the description field in the new Jira issue view.

      Steps to Reproduce

      • Send an email request to the portal with 2 images and a file.

      • Open the resulting Jira issue. Notice that the attachments are shown in both the comment and description section

      • Edit the description section and remove one of the images and save.
      • Check the comment section.

      Expected Results

      The comment section should reflect the remaining attachments and should still load properly.

      Actual Results

      An incorrect reference to the deleted attachment remains and some other attachments will fail to load.

      Workaround

      • Open the issue in the old view and remove the reference to the broken links.

        1. email.png
          455 kB
          Ramon M
        2. issue.png
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          Ramon M
        3. bug.png
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          Ramon M

            [JSDCLOUD-8249] Attachments break when editing the description in the new Jira issue view.

            Duy Nguyen JSM added a comment -

            Hi everyone,

            This is Duy from the Jira Service Management team. Thank you for raising this bug and bringing it to our attention. After examining this issue, we weren’t able to reproduce the behavior within our instances. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management users.

            If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team!

            Best,

            Duy

            Duy Nguyen JSM added a comment - Hi everyone, This is Duy from the Jira Service Management team. Thank you for raising this bug and bringing it to our attention. After examining this issue, we weren’t able to reproduce the behavior within our instances. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management users. If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team! Best, Duy

              Unassigned Unassigned
              rmacalinao Ramon M
              Affected customers:
              9 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: