Problem Definition

• Sometimes, there is a need to have multiple SLA goals configured to cover requirements such as priority, customer, timezone
• There is an SLA goal limit that applies per project which limits flexibility and the ability to accommodate for growth

Suggested Solution

• Allow the start/pause/stop conditions to include JQL queries
• Find a way to remove the SLA goal limit

Why this is important

• Due to the current SLA goal limitations, it can be difficult to cover all SLA requirements considering the 30 goal limit

Workaround

• Split projects into multiple projects, i.e. single project per customer