• Type: Bug
• Resolution: Obsolete
• Priority: Low
• Component/s: Attachments
• Labels:

  None

1. 

   Screenshot 2019-06-07 at 14.14.21.png

   208 kB

   07/Jun/2019 12:14 PM

2. 

   Screenshot 2019-06-07 at 14.15.03.png

   130 kB

   07/Jun/2019 12:15 PM

[JSDCLOUD-8176] 403 error when viewing attachments as a Customer for Next-Gen projects

Leonardo Diniz made changes - 20/May/2020 2:41 AM

Assignee

New: Leonardo Diniz [ ldiniz ]

Leonardo Diniz made changes - 20/May/2020 2:41 AM

Resolution		New: Obsolete [ 11 ]
Status	Original: Long Term Backlog [ 12073 ]	New: Closed [ 6 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 3:05 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 3219130 ]	New: JAC Bug Workflow v3 [ 3446151 ]
Status	Original: To Do [ 10071 ]	New: Long Term Backlog [ 12073 ]

Duy Nguyen JSM made changes - 08/Jul/2019 5:10 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 435805 ]

Clement Capiaux (Inactive) made changes - 24/Jun/2019 12:56 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 432216 ]

Bugfix Automation Bot made changes - 19/Jun/2019 10:01 AM

Support reference count

Original: 7

New: 1

Leonardo Diniz made changes - 11/Jun/2019 4:51 AM

Status

Original: Untriaged [ 11672 ]

New: To Do [ 10071 ]

Battlebeard (Inactive) made changes - 07/Jun/2019 12:24 PM

Description

Original: h3. Summary All attachments added by agents in next-gen service desk project tickets are failing to load for customers in the portal. h3. Steps to Reproduce # Create an issue on a Next-Gen Service Desk project. # As a Service Desk agent, edit the issue description or add a comment including an image attachment. # As a Customer, open the ticket on the portal. h3. Expected Results All images are viewable.  !Screenshot 2019-06-07 at 14.14.21.png|thumbnail! h3. Actual Results Only image uploaded by the customer are viewable.  !Screenshot 2019-06-07 at 14.15.03.png|thumbnail! All images uploaded by agents show this error in the dev console {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround Link the attachment on a new comment.

New: h3. Summary All attachments added by agents in next-gen service desk project tickets are failing to load for customers in the portal. h3. Steps to Reproduce # Create an issue on a Next-Gen Service Desk project. # As a Service Desk agent, edit the issue description or add a comment including an image attachment. # As a Customer, open the ticket on the portal. h3. Expected Results All images are viewable.  !Screenshot 2019-06-07 at 14.14.21.png|thumbnail! h3. Actual Results Only image uploaded by the customer are viewable.  !Screenshot 2019-06-07 at 14.15.03.png|thumbnail! All images uploaded by agents show this error in the dev console {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround No workaround is available at this time.

Battlebeard (Inactive) made changes - 07/Jun/2019 12:19 PM

Description

Original: h3. Summary All attachments added by agents in next-gen service desk project tickets are failing to load for customers in the portal. h3. Steps to Reproduce # Create an issue on a Next-Gen Service Desk project. # As a Service Desk agent, edit the issue description or add a comment including an image attachment. # As a Customer, open the ticket on the portal. h3. Expected Results All images are viewable.  !Screenshot 2019-06-07 at 14.14.21.png|thumbnail! h3. Actual Results Only image uploaded by the customer are viewable.  !Screenshot 2019-06-07 at 14.15.03.png|thumbnail! {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround Link the attachment on a new comment.

New: h3. Summary All attachments added by agents in next-gen service desk project tickets are failing to load for customers in the portal. h3. Steps to Reproduce # Create an issue on a Next-Gen Service Desk project. # As a Service Desk agent, edit the issue description or add a comment including an image attachment. # As a Customer, open the ticket on the portal. h3. Expected Results All images are viewable.  !Screenshot 2019-06-07 at 14.14.21.png|thumbnail! h3. Actual Results Only image uploaded by the customer are viewable.  !Screenshot 2019-06-07 at 14.15.03.png|thumbnail! All images uploaded by agents show this error in the dev console {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround Link the attachment on a new comment.

Battlebeard (Inactive) made changes - 07/Jun/2019 12:17 PM

Description

Original: h3. Summary Attachments added to the Issue Description throw a '403 forbidden' error when viewed by Service Desk Customers. h3. Steps to Reproduce # Create an issue on a Service Desk project. (Make sure that it has a valid request type) # As a Service Desk agent, edit the issue description, adding and linking an attachment on it. [ˆattachment] # As a Customer, open the ticket on the portal. # Click on the attachment link. h3. Expected Results The attachment is previewed/downloaded. h3. Actual Results The following error is displayed to the customer: {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround Link the attachment on a new comment.

New: h3. Summary All attachments added by agents in next-gen service desk project tickets are failing to load for customers in the portal. h3. Steps to Reproduce # Create an issue on a Next-Gen Service Desk project. # As a Service Desk agent, edit the issue description or add a comment including an image attachment. # As a Customer, open the ticket on the portal. h3. Expected Results All images are viewable.  !Screenshot 2019-06-07 at 14.14.21.png|thumbnail! h3. Actual Results Only image uploaded by the customer are viewable.  !Screenshot 2019-06-07 at 14.15.03.png|thumbnail! {color:red}Encountered a "403 - Forbidden" error while loading this page. {color} h3.Workaround Link the attachment on a new comment.

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