LDAP for customers

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Samriddhi Saumya
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a system administrator I have to migrate our current help desk system to Jira service desk. Actually we have our customers base (more than 10000 users) based on LDAP and we do not want them to re-register by invitation or any other way. In addition to this, any new customer will be created on LDAP by other means and thus should be automatically present in the Jira customers directory to login (Just like the directory sync for Crowd).
      We create users automatically after they buy something from us, so we'll not use use the customer portal registration process.

            Assignee:
            Unassigned
            Reporter:
            Stefano Coletta
            Votes:
            3 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: