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  1. Jira Service Management Cloud
  2. JSDCLOUD-8142

Add a report to keep track of negative feedback on Knowledge Base articles

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, Jira will only keep track of positive ("thumbs up") feedback on KB articles, on the "Requests deflected in portal" series in reports.

      However, there's no tracking of negative ("thumbs down") feedback.

      It'd be useful to display that feedback in order to provide better articles to customers.

              6cf75f652d57 Joseph (Inactive)
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
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