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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8141

Time Tracking for Next-Gen JIRA Service Desk projects

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      Problem Definition

      Unable to configure Time Tracking for the Next-Gen Service Desk Project.

      Suggested Solution

      The feature should be included in the Next-Gen Projects.

      Why this is important

      Agents need to track their worklog using time tracking feature.

            [JSDCLOUD-8141] Time Tracking for Next-Gen JIRA Service Desk projects

            Christophe (Inactive) added a comment -

            Hello,

            Thanks for taking the time to give feedback requesting time-tracking. I just wanted to let you know that this is now rolled out to 100% and will be marking this as complete.

            Specifically you can:

            • Add the "Time tracking" field to an Issue Type in Next-gen Project settings.
            • Log time and Time remaining from the Issue View
            • Have logged time show up in the Worklogs

            Thanks for the patience guys, any requests/comments for Estimation related functionality should be made here.

            Cheers,

            Christophe

            Christophe (Inactive) added a comment - Hello, Thanks for taking the time to give feedback requesting time-tracking. I just wanted to let you know that this is now rolled out to 100% and will be marking this as complete. Specifically you can: Add the "Time tracking" field to an Issue Type in Next-gen Project settings. Log time and Time remaining from the Issue View Have logged time show up in the Worklogs Thanks for the patience guys, any requests/comments for Estimation related functionality should be made here. Cheers, Christophe

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
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