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  1. Jira Service Management Cloud
  2. JSDCLOUD-8134

Strip quotes not working when email contains formatted signature

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      Description

      Summary

      When email contains formatted signature , the email doesn't get stripped. The entire email added as comment.

      Environment

      Cloud

      Steps to Reproduce

      1. Create a Service Desk project
      2. Add a mail channel to the project
      3. Create an issue through mail
      4. Trigger a notification to be send from JIRA towards the customer account
      5. The notification will contain the —Write replies above—. Write a reply above this line, and apply some color changes to the text in the mail

      Expected Results

      The mail body gets added to the Service Desk request where only the text above the —Write replies above— gets added

      Actual Results

      The whole body content will get added to the request, including the original notification content originating from Service Desk.

      Workaround

      Removed the signature.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            nroslan Atiqah Roslan
            Votes:
            5 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

              Created:
              Updated: