Hello,

would it be possible for Atlassian to incorporate sentiment analysis into their ticketing system that would scan already existing tickets and suggests possible duplicate/related tickets?

This would speed up ticket resolution time for support as it could find resolved tickets for the same or similar issues and also help developers allocate their time by knowing which issues and/or frustrations are experienced by a lot of customers and as such should be prioritized.

I understand that this wouldn't be an easy thing to incorporate but I imagine it would be an extremely useful feature to all of Atlassians client's.

What I’m imagining below would be shown on the right side of a ticket.

Best Regards,

Rhys Zippel

Deswik Support