Add ability to use SLA calendars on "Time in Status" automation triggers

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: Automation
    • None

      Using a SLA calendar on the automation trigger, the Time in Status SLA could be used ignoring weekend conditions using actual working hours.

      e.g.: a 24h "Time in status" trigger with a SLA calendar of 8h/day would actually take 3 working days to trigger.

            Assignee:
            Unassigned
            Reporter:
            Augusto Pasqualotto (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: