Add ability to use SLA calendars on "Time in Status" automation triggers

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: Automation
    • None

      Using a SLA calendar on the automation trigger, the Time in Status SLA could be used ignoring weekend conditions using actual working hours.

      e.g.: a 24h "Time in status" trigger with a SLA calendar of 8h/day would actually take 3 working days to trigger.

              Assignee:
              Unassigned
              Reporter:
              Augusto Pasqualotto (Inactive)
              Votes:
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                Created:
                Updated:
                Resolved: