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  1. Jira Service Management Cloud
  2. JSDCLOUD-8125

Add ability to use SLA calendars on "Time in Status" automation triggers

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    • Resolution: Duplicate
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    Description

      Using a SLA calendar on the automation trigger, the Time in Status SLA could be used ignoring weekend conditions using actual working hours.

      e.g.: a 24h "Time in status" trigger with a SLA calendar of 8h/day would actually take 3 working days to trigger.

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          Suggestion - JSDCLOUD-12375 Add business days to time in status automation, e.g. ability to use SLA calendars on "Time in Status" automation triggers

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              Unassigned Unassigned
              asantos2@atlassian.com Augusto Pasqualotto
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